Municipality of Rijeka Client Experience

Municipality of Rijeka is a public services organisation taking care of the largest city within Primorsko-goranska county.
We used Business Visualizer in collaboration for modelling of business processes in our City. The most extensive usage of the tool was during the process of capturing user and IT requirements in order to improve our budgeting and procurement planning processes.

Željko Jurić

head of IT department, City of Rijeka, Croatia

The Challenge

City administration demanded for significant improvements of budgeting and procurement planning processes in order to meet its business targets.

The Solution

Business Visualizer helped us to gather and collaborate on business requirements, visualizing our budgeting and procurement planning processes. This empowered us for simpler, straightforward and focused clarifications of our key business requirements related to improvements of those processes.

The Result

With Business Visualizer as key technology enabler, we have aligned our budgeting and procurement planning business processes with our IT requirements. On top of that, new working procedures were established and maintained in consistent manner. Both IT requirements and procedures are available to our business users in a simple and comprehensive way through Business Visualizer porta.